Refund policy

Return & Refund Policy

At BRICKS, every garment is engineered to precise structural specifications and manufactured in limited runs. If your garment does not meet your expectations, we accept returns within 14 days of delivery, in compliance with UK Distance Selling regulations.

Return Conditions

To qualify for a refund, returned garments must pass a physical inspection upon arrival:

  • Condition: Must be unworn, unwashed, unaltered, and completely free of marks, pet hair, perfume, or deodorant stains.

  • Collar & Structure: Rib collar tension and dropped-shoulder geometry must remain intact with zero stretching or distortion.

  • Packaging & Tags: Garments must be returned in their original packaging with all brand tags and labels attached.

  • Proof of Purchase: Include your original order number or packing slip inside the package.

Garments showing signs of wear, scent, washing, or collar damage will be declined and returned to the sender.

How to Initiate a Return

  1. Submit a Request: Complete our BRICKS Returns Form (tally.so/r/8Noxpx) with your order number, contact details, and the reason for your return.

  2. Review & Approval: Our team will review your submission against our return conditions within 24–48 hours and provide return authorization.

  3. Package the Garment: Securely pack the unworn tee inside its original packaging with all tags attached.

  4. Dispatch via Tracked Courier: Mail your parcel via a tracked service (such as Royal Mail Tracked 48) to:

BRICKS LTD

35 Church Road, Bamber Bridge

Preston, Lancashire, PR5 6EP

United Kingdom

  • Return Postage: Unless the item arrived damaged or defective, return postage is the responsibility of the customer.

  • Tracking Requirement: All returns must be dispatched using a tracked service (e.g., Royal Mail Tracked 48). BRICKS LTD is not liable for items damaged or lost in transit prior to delivery at our facility.

Exchanges (Limited Batch Policy)

Because our garments are released in limited drop runs, we do not offer automated item-for-item exchanges. If you require a different size or colorway, please submit a return for your original purchase and place a new order on our store for the required item.

Damaged or Defective Items

Each production run undergoes manual quality inspection prior to dispatch. In the rare event that a garment arrives with a defect or an incorrect item was received:

  1. Contact liam@bricksltd.co.uk within 48 hours of delivery.

  2. Include your order number along with clear, focused photographs showing the specific fault (e.g., seam failure, print imperfection, fabric defect).

  3. Upon review, we will provide a prepaid return label and issue a replacement or 100% refund upon receipt.

Inspection & Refunds

Once delivered to our facility, returns are inspected within 3 to 5 business days.

  • Approval: If approved, your refund will be issued directly to your original payment method.

  • Processing Time: Banking providers and card issuers typically take 3 to 10 business days to post cleared funds back to your statement.

  • If you have received confirmation of approval but have not seen the funds after 10 business days, contact us at liam@bricksltd.co.uk.